Payment Policy
a) The cost for the services provided shall be determined through a free consultation and agreed upon by both parties
b) Made Mint charges hourly on the basis of a maintenance clean, a fixed fee will be charged for one-off cleans.
c) A deposit of 50% of the initial fee is required upfront before our Cleaner can attend to your clean, this is to be paid 48 hours before the Cleaner is due. Made Mint use this method to build trust between our clients and cleaners. The deposit will be deducted from your initial fee.
d) All payments are to be conducted via bank transfer to the details provided on your invoice. We operate a cashless business, so under no circumstances does Made Mint accept cash payments.
Cancellation Policy
We understand that circumstances may arise where clients need to cancel or reschedule cleaning services. We require clients to provide a notice of cancellation or rescheduling at least 24 hours/days in advance, prior to the scheduled cleaning appointment. Failure to provide adequate notice may result in a 25% cancellation fee of initial service fee, or, non-refundable deposit. We encourage open communication and request that clients promptly notify us of any necessary changes to the cleaning schedule. We also reserve the right to cancel or reschedule cleaning services in the event of unforeseen circumstances or situations beyond our control.